Global Commercial & Customer Experience Capability & Enablement Leader

Irving, TX

Full Time

Senior Manager/Supervisor

Overview:

The Global Commercial & Customer Experience Capability & Enablement Leader is responsible for measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Import/Export.

This role sits at the intersection of business performance and operational execution, focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain. It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact.

This position will be on-site in Irving, Texas.

Responsibilities:

Define and lead the global capability and enablement strategy aligned to commercial and operational priorities
Identify opportunities to improve performance (e.g., margin, conversion, service levels) and translate them into targeted capability and behavior change initiatives
Drive behavior change at scale by embedding role-based enablement into day-to-day execution
Drive alignment across commercial and customer-facing teams to improve how work gets executed, strengthen handoffs, and deliver better customer outcomes
Design and implement integrated solutions that combine capability, behaviors, ways of working, and supporting tools and processes
Establish pragmatic governance to enable consistency, scalability, and disciplined execution
Measure success through business outcomes, not learning metrics
Build and lead a high-performing global team

Qualifications:

Proven track record of driving measurable business impact (e.g., margin, conversion, customer outcomes, service performance, cycle times)
Experience in commercial enablement, customer operations, and performance transformation
Strong understanding of how commercial and customer-facing operations work in practice across the end-to-end customer value chain
Ability to translate business challenges into scalable capability and behavior change solutions
Experience applying a business-first, problem-led mindset (not defaulting to training)
Strong track record influencing (senior) stakeholders in global, matrixed environments
Experienced in leading global teams

Competencies / Behaviors:

Strong business acumen and understanding of commercial and operational drivers
Performance consulting mindset (problem → root cause → targeted intervention)
Focus on outcomes over activity
Ability to operate across behaviors, ways of working, process, tools, and incentives
Proven ability to drive behavior change at scale
Influential communicator with the ability to engage and align cross-functional teams
Ability to build structure and governance pragmatically
Strong analytical and problem-solving capability

Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

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Global Commercial & Customer Experience Capability & Enablement Leader

Overview:

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